tag:blogger.com,1999:blog-2262522531724420379.post177460980842474976..comments2023-07-10T04:05:04.332-05:00Comments on The FloridaPets.net Blog: Is it just about the money these days?Web Mistresshttp://www.blogger.com/profile/03353191548530630951noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2262522531724420379.post-22085870246980631722009-07-08T20:02:23.328-05:002009-07-08T20:02:23.328-05:00Thanks for comment, Susan. We too, have learned to...Thanks for comment, Susan. We too, have learned to say "No" to a lot of the extras. I have to say be very careful when they start talking "dentals." Some dogs need them on a regular basis; others do not and they can get real pricy.<br /><br />As for this vet: We did write to Dr. Dunn and she wrote back pretty promptly. She actually said, and I quote here, "You have been wonderful clients, and honestly, had it been just about anyone else, I would not even released the patient without full payment."<br /><br />In other words, they would have held our 11 pound poodle hostage for the $245 balance - again, after always, always, always paying our balance in full for the past 2 years and asking for only a 6 day extension for the second half of the balance. Amazing! <br /><br />She said the legal threat was "just for legal purposes", not meant to demean us at all, as she "never thought for one second that would be the case with you at all." <br /><br />She ended the letter by noting (incorrectly, in my opinion, that she is "not motivated by money") and said, "...you are one of maybe 5 clients I have that I would even consider allowing to pay only a portion of a bill at the time of pickup." <br /><br />As I said before, all of us work hard and deserve to be paid for that work, no matter what we do for a living. But arrangements and exceptions can be made, particularly with a good client. Unless the only motivation IS money.<br /><br />She said she had 5 of those good clients. Unfortunately, she now only has 4.Web Mistresshttps://www.blogger.com/profile/03353191548530630951noreply@blogger.comtag:blogger.com,1999:blog-2262522531724420379.post-5009547378772720192009-07-03T07:58:55.488-05:002009-07-03T07:58:55.488-05:00I am so sorry to read about this situation at the ...I am so sorry to read about this situation at the vet's.<br /><br />I encountered a similar situation with a former vet I took my two fur babies to and I have since changed vets as a result.<br /><br />Ironically the first appt at the new vet was because Honda had developed a "bump" on her rear hip. It did not seem to bother her but it needed to be checked out.<br /><br />To make a long story short, it was cancer but once removed the margins were all clean. <br /><br />To get to that point though, I encountered a similar situation with office staff. On our initial appt. they "forgot" us in the exam room and we waited and waited and finally they were cleaning up to close for the night and I said "hey what about us"...........the tech had put our file on the wrong door! I made it a point to explain to this new vet (who was highly recommended) how distressed I was over this situation as this was my first visit and not a very good impression. She was very compassionate and apologetic and discounted the visit. <br /><br />I weighed the options the vet gave me and opted for surgery, which I am glad I did. I asked for an estimate on the surgery and I was advised a biopsy would be required and that alone was $100. The overall bill was $305. I have learned to refuse a lot of the other "stuff" they try to sell you and it is an easy sell because we are emotionally attached to our pets.<br /><br />I feel if you haven't already done so, you should make it a point to speak directly with the vet and let him/her know how you were treated. In my case it made a difference and the vet was aware they had some "issues" with the front office. <br /><br />If after you have spoken or written the vet you remain unhappy then I would take my business elsewhere. It may be that the vet knows nothing of how you were treated.<br /><br />I switched vets because the previous vet had become all about the money and the $305 surgery would have been closer to $1k with the same results.<br /><br />Good luck and know your fur babies appreciate and love all you do.<br />SusanSusanhttps://www.blogger.com/profile/08025839184612159243noreply@blogger.com